Hostelbookers ‘Awards for Excellence’ has awarded Grand Hostel Berlin a ‘Best Staff’ award within Western Europe. The property has won numerous awards from a variety of OTAs since opening, making it one of the more wider known and respected hostels in Berlin’s saturated market. As I am here for ITB, I managed to visit the property for a tour and a catch up with the owners and managers.
Of the win, hostel manager Clara Rueter states ‘Wow! This means we are doing it right! Our staff are all very individual, all very natural with people. We are roughly 17 people, all speaking different languages from all over the world. While all different, we are all in harmony – and the guests pick up on that’.
The reception staff are all well trained and have excellent experience in hospitality management. The trend in the industry is that a lot of staff that work in hostels actually come from four and five star hotel backgrounds. This is also the case with Grand Hostel Berlin.
Adding to reasons for their win for Best Staff, Clara goes on to say ‘We have very entertaining staff. Every day we offer something, a different nightly event. We are a medium size property, so the customers really get to know the staff…. and we, the customers. We fulfil the needs of our guests. We are not a party hostel. We are more boutique. Our product is comfort, relaxation and a good nights sleep. We bring customers together…we are their home when they stay with us’.